Printing Terms & Cancellation Policy
WHAT IS CaseMonkey CANCELLATION POLICY?
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at support@casemonkey.in or call us on +91 8999 610 954 between 11 AM and 6 PM, Monday to Saturday. In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.
Cancellation post shipment:
Please note that we don’t entertain any cancellation requests for orders that have already been shipped.
ARE THERE ANY CANCELLATION CHARGES?
There are zero cancellation charges if the order hasn’t been shipped from our warehouse but if the order has already been shipped we’ll not be able to cancel it.
If you want to cancel or change your order before shipment, you can reach out to us at support@casemonkey.in in order to notify us. However, actual shipping charges levied by the courier company will be deducted from the amount paid by you.
ARE ALL PRODUCTS ELIGIBLE FOR CANCELLATION?
The policies for all products are different. Please check the Shipping & Returns policy from the website menu to check if the products are cancellable/returnable or not. For any other clarifications, the customers can contact our support team at support@casemonkey.in or call us on +91 8999 610 954 between 11 AM and 6 PM, Monday to Saturday.
HOW CAN I GET REFUND FOR CANCELLED ORDERS AND HOW MUCH TIME DOES THIS PROCESS TAKE?
In case of cancellation before shipment, the refund is processed within 3-4 business days after receiving the cancellation request.
For transactions done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 hours. However, it may take 4-5 additional business days for the amount to reflect in your account.
Printing terms
The following Terms and Conditions apply to all transactions on the casemonkey.in web site. Please scroll through this screen, read them carefully, and print a copy for future reference.
Images
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, the colors of products may also appear different from those shown on the site.
Products Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.
